FAQ
Payment Process
What Payment Methods Are Accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and JCB, as well as debit cards with Visa or MasterCard logos. Additionally, Apple Pay, PayPal, and Venmo are available for secure and easy transactions.
Is My Payment Secure?
Absolutely! You can shop with confidence knowing that the "https" in our website’s URL ensures your payment information is encrypted and secure. We also use SSL encryption to secure all transactions on our site.
Having Trouble with Payment?
Please check that your payment details are entered correctly and that you have sufficient funds. If the issue persists, it may be due to our fraud protection system. You may try using a different card or reach out to us at support@renewedline.com for further assistance.
Returns and Refunds
Do You Offer a Money-Back Guarantee?
We stand by our products with confidence, offering a 90-day money-back guarantee for your peace of mind. If you are not completely satisfied with your purchase, you can return the item within 90 days of receiving it for a full refund. Please note that return shipping costs are non-refundable.
How Do I Return an Item?
To return an item, please email us at support@renewedline.com with your order number and reason for return. Once your return is approved, we will share a step-by-step guide to ensure a smooth return process.
Who Pays for Return Shipping?
Return shipping costs are the responsibility of the customer. Please ensure that the item is well-packaged to avoid any damage during transit.
Received a Defective, Incorrect, or Damaged Item? We’ve Got You Covered!
If your item arrives defective, incorrect, or damaged, please contact us within 7 days at support@renewedline.com with your order number and clear photos of the issue. We will guide you through the process of returning or exchanging the item.
How Long Will It Take to Process My Refund?
Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. The refund will be credited back to your original payment method. Refund timelines may vary based on your bank’s processing speed.
Shipping Process
Do You Offer Worldwide Shipping?
Yes, we offer worldwide shipping. If we encounter any restrictions for shipping to your location, we will notify you and issue a full refund.
Can I Change or Cancel My Order?
If you need to modify or cancel your order, please contact us within 24 hours of placing the order or before the order ships. For faster assistance, please mention your order number when reaching out. After this time, we are unable to make changes or cancellations.
What Does 'Unfulfilled' Mean in My Order Status?
Rest assured, 'Unfulfilled' simply means your order is being prepared for shipment. Once the order ships, the status will change to 'Fulfilled,' and you will receive a tracking number via email.